While selling an engagement ring is never an emotionally fun experience, it was finally time to give it a new life. Working with Paula made the process so much easier. She is very professional and responsive, and showed a lot of empathy when I got misty-eyed on the phone. While I’ll admit to having been nervous about shipping my engagement ring off based on a few emails, the process went very smoothly. I was provided with an insured shipping label and instructions for packaging. I received a reasonable offer for my ring the day it arrived at their store. The transaction was settled exactly as agreed, and within hours of my giving final word. There is absolutely nothing to be concerned about in dealing with Diamond Estate Jewelry Buyers via the web, and I would gladly use them again.